Privacy Policy

We take reasonable precautions to protect our customers’ Personal Data against loss, misuse, unauthorized disclosure, alteration, and destruction. However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Data, we cannot ensure or warrant the security of any Information that you transmit to us or from us, and you do so at your own risk. You hereby acknowledge that we are not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

If you believe your Personal Data is being improperly used by us or any third party, please immediately notify us via email at [email protected].

We gladly accept non-final sale items in their original, tagged condition within 30 days of your delivery date for a refund or store credit. Need more time to return your order? Reach out to our team via email at [email protected]. We’re happy to help! 

Cinturastores.com returns are subject to a $15 return shipping fee, which will be deducted from your refund total. Please expect your refund 5 – 7 business days after we receive and inspect the package. The original shipping and handling will not be refunded.

To start your CinturaStores.com return, click here. 

All items are inspected upon return. If an item returned to us does not meet the below requirements, you will not receive a refund:

Products returned without original tags attached.

Products showing wear and tear, or at the end of their intended lifespan. 

Items damaged by misuse, alterations, improper care, or accidents. (For damaged, defective, or wrong items received, please email us at [email protected].) 

Items listed as final sale at the time of purchase. (For more information on final sale items, click here.) 

Instances of abuse of the Cintura Return Policy. 

Items not purchased on cinturastores.com (For purchases made through a retail store, please return to the original place of purchase.) 

When processing a return, please note that Cintura is not responsible or liable for any loss relating to items shipped to Cintura in error. Examples of these items include, but are not limited to: 

Personal items

Cash, checks, credit cards, or other financial instruments

Non-Cintura products

Cintura merchandise that is not associated with the return being processed

A Cintura Return Authorization is required in advance of your mailing of any product to a distribution center. 

Our Return Authorization only applies to the specific items listed in it. Additionally, we only issue refunds for the items included in a valid Return Authorization that we actually received in the return package.